The software cycle is incomplete without successful deployment. Vidyalaya comes in a complete package of school administration software that meets the school management requirements along with supporting deployment and maintenance services. The highly skilled IT support team ensures smooth operations during and after deployment. We complete the circle with training, migration, customization, upgrade, integration activities to ensure that only flawless product is delivered & it’s get updated over the period.
Do you want to be in waited queue or want instantaneous revert for your queries while handling any school management software? Obviously the later one, right? So, Vidyalaya is here with a dedicated team for tech support so that you are not landed in the first scenario. We have all the resources required to implement the school management system successfully, ensuring a complete system fit. We focus on providing timely and professional IT support to manage problems and concerns. The exceptional support from our members is proved in the testimonials of our clients too!
Get the leverage of best help desk team of 45+ members who are equally qualified and prompt with the service. Let a tailor-made helpdesk ticketing software improve the operational success of educational institute and streamline your IT service management and critical functions. The three-layer structure of service support ready on their toes to fulfil any type of query or help request within minimum span of time.
Client retention ratio is the symbol of client’s trust. Vidyalaya’s products have proved it once again with incomparable client retention ratio of 92%. We are the most-trusted journey partner for our clients that never leaves them alone in any type of technical queries with our client portal software.
We guarantee you that you will experience minimal waiting time with our online token system. The effective queue management will handle the customer queue so well that every customer is excelled to its best within minimum span. The school helpdesk software is in-built with online token system that is perfect for zero-queue approach and the smart token system will update your clients about real-time status of their ticket.
Deployment and post-purchase training become one necessary aspect while choosing the apt software. Vidyalaya stands out here also, and our implementation engineers are professional enough that they provide extensive training to our clients’ users so that they can use the system without any hassle. We have a full-fledged training program and open for customized modes like onsite, training through chat, remote access. Our offshore training professionals are capable to handle all these modes very efficiently and make sure that there are no loopholes in the entire training program.
Accreditation and acceptance by the leading platforms are the symbols of excellence. Vidyalaya has been awarded with ‘Education Excellence Award’ by Software Suggest. The features are so irresistible that the leading school ERP has grabbed the second award in the year 2021 as ‘Atma Nirbhar Award’.
Average 4.8 + ratings across all digital platforms depicts Vidyalaya’s legacy of excellence and service. Leading platforms like Software Suggest, G2, Software Advice have top-listed our proficient software and we are happy that we are playing the role of digital help desk for schools.
Vidyalaya provides technical services, either on-site or through extended remote support, to assist with the installation and configuration of the software. This ensures that the installation is efficient and that the users can immediately begin to access the system.
The success of an implementation process will depend largely on the expertise and commitment of our people. We will facilitate superior implementation planning, through processes such as gap analysis, implementation planning/pre-training, and final end user training on the software. We have a highly experienced team who ensure that the software meets implementation goals and expectation of our clients.
We have designed structured, hands-on training programs to meet the specific learning needs of different groups of users. User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users.
We make sure, a smooth transition from your previous school management software to Vidyalaya. Our team take care of data migration and required conversion of data.
Vidyalaya is a fully integrated product with the flexible configuration to meet your needs. If your organization has unique functional or technical requirements, that aren't already met by Vidyalaya Software, Vidyalaya provides customization services to meet your needs. Our team works closely with you to build a customized solution to your specific needs.
We focus on providing unique, cutting-edge technical support. With our technical expertise, coupled with a strong appreciation for your target audience, we strive to provide outstanding support to our clients. We provide clients with end-to-end support services and deliver superior customer experience by providing seamless technical support.
Software updates and upgrades are a result of Vidyalaya commitment to continuously enhance our software. Each update offers performance improvements with the optimization of existing functionality, the implementation of fixes, and the addition of new functionality. Regular updates/upgrades also ensure that the software is compatible with the hardware and software platforms.
Vidyalaya itself is a powerful and efficient product. With the Product integration support, we offer the service to integrate software application with customer system and work processes. This means that the system can be fully utilized to get the most value out of time consumed.
We offer high impact web design and development solutions crafted specially to cater the explicit needs of the educational institutes. Our dedicated SEO team enables clients to generate traffic and quality website to get higher returns on their investment. Our Managed Hosting Services is built with the focus on the business and technology needs of the customer. This means, your mission-critical sites are well cared by our team.