Best Platform for School Management

Our Approach

We have product, people and processes to implement the School Management System successfully. We focus on providing prompt and professional support to manage problems and concerns. Vidyalaya is the full product with the critical implementation, installation and training expertise to drive your institute success. Our focus is on helping you maximize your investment in our technology.
Business Process Analysis

Business Process Analysis

Vidyalaya's School Management System team have rich analysis and implementation experience. During a Business Process Analysis, they take an in-depth look at current business processes, business workflow and pain points, gap analysis, and to understand detailed metrics and reporting needs. At the conclusion of the BPA, we recommend best practices based on industry standards as well as consultant expertise.

Implementation

Sapphire adheres to a strict implementation methodology to maximise acceptance and take-up of the Vidyalaya solution. Each project has a Implementation Manager who
co-ordinates resources required by organisation as well as our own technical and implementation resource. This ensures that the system is delivered to exact requirements.
The Sapphire implementation manager is responsible for :
Leading the planning and configuration of all project deliverables in line with your objectives
Managing the agreed work plan and project review meetings
Ensuring the quality of the implementation
Managing project change requests
Implementation
User Adoption & Training

User Adoption & Training

We have designed structured, hands-on training programs to meet the specific learning needs of different groups of user. User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users. A wide variety of training options are available like
New User/End User Training - Formalized 'hands-on' instructions for groups of primary users
Module Specific Training
Refresher Courses
"How-To" training demonstrates general use of the new solution, including entering data, running reports, how to navigate the system and more.
"Train-the-Trainer" Program - An intensive program of training designed for staff required to train end user

Client Community & Support

We are dedicated to providing world class levels of service, and we operate under a Service Level Agreement which defines what to expect. All clients have access to Vidyalaya’s helpdesk support.
You can rely on us to provide prompt, friendly assistance.
The support center is staffed by fully trained Vidyalaya professionals in-house at the Sapphire head office. This means that your contact within the support center can effectively respond to your system questions and can quickly access the resources needed for rapid resolution of more complicated issues.
Client Community & Support
Account Management

Account Management

Vidyalaya also follows an established standard for project management. From the initial project start-off, to development of the project plan and to delivery.
Vidyalaya assigns a account manager (AM) to each client. The AM is personal representative at Vidyalaya, who will work closely with client team to promote ongoing and effective communication.
Following implementation, a Sapphire Account Manager will work with the client to assist with queries and any further requirements that may arise. Account Managers will also be in regular communication with clients, to maintain a long-term understanding of the business and address any issues that arise. He shares news about new and future developments in Vidyalaya’s functionality, including improvement to the existing platform or the development of new modules.

Development & Upgrades

Vidyalaya is continually enhanced around a structured program of development, which includes feedback from clients, user groups, and best practice from education sectors. Feedback is collated and reviewed and development schedules are planned accordingly. Instead of major releases we operate an incremental update strategy which enables us to be more responsive to customer requirements. Updates typically occur several times a year once they have passed through our development, testing and QA processes.
Development & Upgrades

Contact Us

Sapphire Software Solutions
Vidyalaya School Software
C/102, Ganesh Meridian,
Opp.Kargil Petrol Pump,
Nr.New Gujarat High Court,
S.G.Highway, Ahmedabad-
380060, GUJARAT, INDIA.
Phone No.: +91 79 4848 6077/88
+91 94264 42424